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Q
& A
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Can someone hear me through the Smartwave
console all the time?
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No. The Smartwave system connects to the
phone line for voice and sound only when activated by you.
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Will Smartwave increase my telephone bill?
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No. The Smartwave system uses a toll free
number to connect the emergency operator to you.
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What if I push the button by mistake?
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Not a problem. If you reset the system
while the unit is calling nothing happens. If the call is completed
just tell the operator that you do not have an emergency. The operators
will be very understanding.
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Can I wear the pendant in the shower?
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Yes. The pendant is waterproof and you
should wear it when you can for your protection.
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Will Smartwave work when the power goes out?
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Yes. The Smartwave will operate from 8 to
20 hours on internal standby batteries. The batteries are automatically
recharged when the power returns.
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How long will the batteries in the pendant
last?
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The pendant batteries have an expected
life of 10 years or 50,000 operations.
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How does the monitoring station know that the
Smartwave is working?
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The unit is usually set to send signals to
the monitoring station in case of a low console battery, low
transmitter battery, or power failure of more than 2 hours. The
Smartwave can also send "Check In" signals to the monitoring station on
a periodic basis to verify that the telephone system and Smartwave are
working.
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Does the Smartwave have safety approvals?
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Yes. The Smartwave Communicator and
Pendant are ETL listed to UL1637/1635 for Home Healthcare.
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Can I take the Smartwave with me if I move?
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Yes. Just notify us to make the
arrangements.
Security 2000, Inc
(304) 253-7200 or 1-888-271-2382 Toll Free
130 Suite C George St.,
Beckley, WV 25801
WV# 027295
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